FieldMax - Field Service Management System

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Power of Mobility for the Field technician

FieldMax - Field Service Management
System (FSMS)

The FieldMax (Field Service Management System) is a flexible mobile field service solution that helps companies transforms all that paper used in the field into cash with greater visibility into your service operations. FSMS helps connect your business to your customers. It provides field engineers complete visibility into past service issues, assets and who worked on a job previously in addition to the ability to capture photos on the job and enter notes which will greatly improve the productivity of your service team. Moreover, FSMS facilitates connectivity and sharing of data between ERP, CRM or any other third party application allowing your organization to easily connect and optimize the service chain.

Benefits

FieldMax Field Service Management Solution enables businesses to know the status of every job, the location of each field engineer and track parts usage–in real time. They’re able to schedule the right personnel for each job and verify that the parts required for the work are available.

  • Increase in customer satisfaction
  • Having all customer information at their fingertips – location, contacts, job history, invoice, assets and more. Information that will help them improves the customer experience
  • Field staff benefit from access to information they need in real-time. Field and office staff benefit from getting and updating job-related information in real-time.
  • Office staff sees current job status – no more phone calls to check upon “What’s the status of job X?”
  • Jobs are delivered electronically – no need for staff to come in just for paper work orders.
  • GPS to job locations
  • Capture the customer’s signature and submit the invoice to ERP, Accounting or CRM system. It may also be sent directly to the customer via email
  • View product inventory and availability in the Main Warehouse. Track inventory from warehouse to van stock until used onsite at customer premises.
  • Enjoy complete inventory visibility at each and every stage offield service maintenance
  • Capture knowledge and field service-related information Through customer interactions and share on the knowledgebase. Service-related information is available on the go, with easy access on and offline for your workforce.
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